Playbooks supports the ability to run Robots in near-real time. This functionality is currently only available for Salesforce customers. To run a Robot in real-time, a Salesforce administrator will need to create an outbound message that calls a unique URL that is provided by When the outbound message is triggered, it signals to the Robot to run for the given record.

Steps to get URL
Each Robot has a unique URL that must be hit to trigger the Robot. To get the URL for a given Robot, please contact your account manager and provide the following information:

  • The name of the Robot
  • Name of the field that is used to determine the owner of the record

Using this information, your account manager can provide the unique URL to run the Robot for.

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