Let's start at the beginning...click the green "Call" button or hyperlinked phone number. Does your station phone ring?

  • No - Move to the next section "Connecting the Station Phone"
  • Yes - Advance to the section "Connecting to the Customer/Lead"

Connecting the Agent/Station Phone

Use the flow diagram below to troubleshoot why your station phone is not ringing after you initiate a call.

View this diagram on help.insidesales.com.

Connecting to the Customer/Lead

If you are able to connect the Agent to the phone call, but the system is not dialing out to the customer, use this flow diagram to help troubleshoot.

View this diagram on help.insidesales.com.

Helpful Links

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