Let's start at the beginning...click the green "Call" button or hyperlinked phone number. Does your station phone ring?
- No - Move to the next section "Connecting the Station Phone"
- Yes - Advance to the section "Connecting to the Customer/Lead"
Connecting the Agent/Station Phone
Use the flow diagram below to troubleshoot why your station phone is not ringing after you initiate a call.
Connecting to the Customer/Lead
If you are able to connect the Agent to the phone call, but the system is not dialing out to the customer, use this flow diagram to help troubleshoot.