A new permission system was launched March 2018, which gives administrators the ability to restrict what features are available for reps. For example, if an administrator wanted to restrict which reps can create Plays - they can alter the permission group assigned to the rep to restrict this feature.  Administrators can create permission groups from the Settings page in the Playbooks Manager App. 

  1. Log into the Playbooks Manager
  2. Navigate to the "Settings" tab
  3. Select the "Permission Group" section on the left column
  4. Click on the green "+" on the top right corner
  5. Select a relevant name for the Permission Group
  6. Choose which permissions you would like the users to have access to
  7. The new Permission Group will be added to the dropdown menu on the user page


  • When users are created the default Permission group will be set to "Sales Rep".
  • Currently there are no limitations on the number of Permission Groups that can be created for an organization.¬†

Current permissions available to assign to a Permission Group

Manager App Access: Allows the user to access all features inside the Playbooks Manager App
Manage Permission Groups: Allows users to manage permission groups
Change Agent Number:
Allows users to change their own agent number in the Playbooks Extension
Manage Key Performance Indicators (KPI):
Allows users to create, modify and delete key performance indicators affecting leaderboards
Manage Automation Rules:
Allow users to create, modify or delete automation rules
Create Custom Sorts:
Allows access to create and edit Custom Sorts so users can work tasks in the view's prioritized order
Manage Plays:
Allows users to create their own Plays in the Playbooks extension and the Manager App (if access is granted)
Edit All Plays:
Allows users to edit any play in this Playbooks account including plays that are not directly shared with them
Tag Plays:
Allows users to create public tags for Plays
Edit All Templates:
Allows users to edit any email template in this Playbooks account including email templates that are not directly shared with them
Enable Email Template Sharing:
Allows users to share Email Templates with their team
Email Prediction:
Allows the user to request an email address for a person based on email formatting rules in their organization
Enable Create/Edit Phone Numbers:
Allows users to create/edit phone numbers
Skip a Step:
Allows users to skip steps while working in a Play
Add Video to Email:
Allows users to record and insert custom videos into their email messages

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